Frequently Asked Questions
Everything you need to know about your outdoor adventure gear.
How do I determine the right size for my cycling apparel?
We provide a detailed size chart on every product page. Since outdoor gear is designed for movement, we recommend measuring your chest and waist, then comparing them to our guide. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return policy for worn items?
For hygiene and safety reasons, we only accept returns on items that are unworn, unwashed, and still have the original tags attached. You have 30 days from the date of delivery to initiate a return through our online portal.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming trip.
Are your outdoor jackets waterproof or just water-resistant?
It depends on the specific model. Our 'Pro-Shell' series is fully waterproof with taped seams, while our 'Lite-Wind' collection is water-resistant and designed for breathability during high-intensity rides.
Do you offer international shipping?
Yes, Cycle City Outdoors ships to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the customer.
How should I care for my technical fabrics?
To preserve the life of your gear, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners or bleach, as these can break down the moisture-wicking properties of the material.